CPM has been running this Scheme for three years and we have service agreements in place with virtually all insurers and loss adjusters.

The scheme operates on a nation-wide basis and has proved to be enormously successful by reducing temporary accommodation costs significantly, removing the difficulties which most loss adjusters find in seeking alternative accommodation, and providing a high degree of care to insured parties who, in a number of circumstances, find themselves homeless, and highly traumatised

Our duties include:

	Finding a suitable alternative property in both size and location for the insured, with the ability for the insured to occupy within a maximum of two days from the incident happening;
	Funding both the rent and deposit with the agreement of the insurance company;
	If necessary, providing a furniture pack;
	Monitoring the tenancy, including assisting the insured where repairs and other matters arise;
	Dealing with the termination of the tenancy at the stage that the insured is able re-occupy his or her property.

We have a dedicated team in place, with all members of the team having been specifically trained to assist in all aspects of relocation, including the considerable element of trauma that can occur at the time of relocation.

In the year 2002 we would anticipate dealing with up to 2,000 cases where properties have either been affected by fire, flood, subsidence or other similar circumstances.

Case Studies

Subsidence
Mrs F was involved in a subsidence claim. We searched our extensive database of letting agents to ensure that the match of property types met with Mrs F's requirements. We had planned meticulously with both the loss adjuster and the letting agents so that the roomservice package could be delivered direct to the relocation premises to facilitate the move.

Floods
Mr C of Edgeware was more than overjoyed with CPM / ERS as he believed our service took the pressure off relocation at a particularly stressful time. He wrote "Hi Kathy, Sheila & Dot. We are now just about settled in to our temporary home and I wanted to express my appreciation for all the help, understanding and co-operation you gave at what was for us a very trying time. Sincere thanks to one and all, Mr C."

Fires
Mr S of Harrogate phoned the loss adjuster at 9.00am. We received a call from the loss adjuster on site at 10.12am. We were contacting the letting agents in the area by 10.20am. By 12.15pm we had two properties for Mr S to view. By 1.15pm he had chosen one. By 1.30pm we had faxed out proformas to both letting agents and loss adjuster. By 1.55pm we had received back signed proformas. By 2.30pm we had CHAPSED over the money to the letting agent and by 3.00pm Mr S received the keys and moved in.